Privacy Policy

Effective Date: 21-09-2026    Data Fiduciary: Padroza, #4/3, Ground Floor, Viswakarma Krupa, Purnaiah Chathram Road, Balepete, Bengaluru, Karnataka – 560053, India.

1. Scope

This Policy explains how Padroza ("Padroza", "we") collects, uses, and protects the personal data of visitors and customers of padroza.com.

2. Data We Collect

Identity and contact data (name, email, phone, address); order data (products purchased, order value, payment status — full card details are handled directly by our payment gateway, not stored by us); technical data (IP address, device/browser, cookies); and support communications (email, WhatsApp, contact-form messages).

3. Purpose of Collection

To process and deliver orders, provide customer support, issue GST-compliant invoices, prevent fraud, comply with legal/tax obligations, and — where consented — send marketing communications.

4. Sharing of Data

Shared only with logistics/courier partners, payment gateway providers, our accounting/GST systems, and government/regulatory authorities where legally required. We do not sell personal data for third parties' independent marketing use.

5. Data Retention

Order and invoice records are retained for the period required under applicable tax law (currently up to 8 years); account data is retained while your account is active or as needed to resolve disputes.

6. Cookies

Used for cart functionality, login sessions, analytics, and (with consent) advertising. You may disable cookies in your browser; some features may not work correctly if disabled.

7. Data Security

We use encryption in transit (HTTPS/TLS), restrict internal access on a need-to-know basis, and rely on PCI-DSS certified payment partners. No online system is completely secure.

8. Your Rights

Subject to applicable law including the DPDP Act, 2023, you may request access, correction, or erasure of your data, and withdraw marketing consent at any time by writing to us below. Certain data may be retained where required for legal, tax, or fraud-prevention purposes.

9. Children's Data

The Website is not directed at individuals under 18; we do not knowingly collect data from minors without verifiable guardian consent.

10. Grievance / Data Protection Contact

  • Grievance Officer: Ashish B L
  • Email: contact@padroza.com
  • Phone: +91 98441 27666
  • Address: #4/3, Ground Floor, Viswakarma Krupa, Purnaiah Chathram Road, Balepete, Bengaluru, Karnataka – 560053

    • 11. Changes to this Policy

    Updates will be posted on this page with a revised effective date.

    12. Governing Law

    Governed by the laws of India; courts at Bangalore City shall have exclusive jurisdiction.