Shipping, Return & Exchange Policy

Effective Date: 21-09-2026    Operated by: Padroza

1. Shipping

  • We ship Pan-India via trackable courier. Estimated dispatch: [1–3] business days from order confirmation; estimated delivery: [3–7] business days from dispatch, depending on pincode.
  • Packages are sealed with tamper-evident tape. Do not accept a package with a broken or tampered seal — refuse delivery and contact us immediately at contact@padroza.com or WhatsApp +91 98441 27666.
  • Delays due to courier disruption or events beyond our control (force majeure) will be communicated but do not, by themselves, entitle cancellation of a dispatched order except as provided by law.

2. Mandatory Unboxing Video — Read Before Opening Your Package

Any claim of damage-in-transit, missing item, or wrong item received must be supported by an unedited, single continuous video recording, with a visible date/time stamp, that:
  • Begins before the sealed package is opened, showing the shipping label/AWB and the intact tamper-evident seal;
  • Continues without pause or edit through the full unboxing; and
  • Clearly shows the product and invoice as removed.
Claims made without this video, or raised more than 48 hours after delivery, will not be entertained except at our sole discretion.

3. Returns & Exchanges

  • Eligible items may be returned/exchanged within [7] days of delivery, unused, unworn, in original condition with tags and invoice, in original packaging, with the return package’s tamper seal unbroken prior to our inspection.
  • Not eligible for return: earrings, for hygiene reasons, unless received defective; items without the original tag/invoice; items showing signs of wear, scratching, or use.
  • To initiate a return, email contact@padroza.com or WhatsApp +91 98441 27666 with your order number within the eligibility window.

4. Quality Check (Mandatory Before Any Refund)

Every return undergoes a quality check on receipt, typically within [3–5] business days.
  • If the item matches our dispatch record and shows no signs of wear, alteration, or substitution, we process your refund/exchange.
  • If QC finds wear, tampering, a substituted item, or a seal that our courier’s records show was intact at delivery, we reserve the right to reject the return and return the item to you at your cost, sharing relevant evidence on request.

5. Refunds

Refunds go only to the original payment method (or, for COD, to a bank account in the name on the invoice, after verification), processed within [7] business days of QC clearance. We do not issue cash refunds.

6. Plating, Coating & Wear Warranty — What Is and Isn't Covered

Padroza jewellery carries a [6-month] warranty against manufacturing defects — for example, coating that peels, discolours, or fails under ordinary, careful wear within the warranty period.

This warranty does not cover: gradual fading or dulling of plating from normal wear over time; damage from contact with perfume, sweat, chlorine, sanitiser, or other chemicals; damage from water exposure beyond the “sweatproof/waterproof” claim on the specific product (this does not mean submersion-proof unless explicitly stated); scratches, dents, or bending from accidental impact or misuse; and jewellery altered or repaired by a third party.

Warranty claims must include photos/video clearly showing the defect and are assessed by our team before approval; we reserve the right to repair, replace, or decline a claim that shows signs of normal wear-and-tear rather than a manufacturing defect.

7. Right to Restrict Future Orders

We reserve the right to restrict Cash-on-Delivery, require prepayment, or decline future orders from customers showing a pattern of fraudulent claims or repeated misuse of the return/warranty process.

8. Grievance Redressal

  • Grievance Officer: Ashish B L
  • Email: contact@padroza.com
  • Phone: +91 98441 27666
We acknowledge escalations within 48 hours and aim to resolve within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.